Shay Hughes Courtois
Executive Account Manager @Monarch Air Group
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WORK HISTORY
Executive Account Manager @Monarch Air Group
Miami-Fort Lauderdale, FL, US
Manages end-to-end charter sales, handling inbound flight requests, sourcing optimal aircraft, and closing bookings for new and existing clients.• Builds and maintains strong client relationships while proactively driving new business through outbound outreach.• Delivers a high-touch client experience through timely communication, customized solutions, and seamless coordination.• Supports company growth through collaboration on sales initiatives, marketing efforts, and operational projects.• Represents the company at industry events and participate in a rotating on-call schedule to support time-sensitive operations.
EDUCATION
University of Arizona
Bachelor of Science - BS
University of Arizona
Bachelor's degree, Care, Health & Society
ABOUT SHAY HUGHES COURTOIS
I’m an Executive Account Manager at Monarch Air Group, partnering with clients to deliver seamless, highly personalized private aviation experiences. I focus on trust, precision, and long-term relationships—making complex travel feel effortless.My background spans property management, sales, and business development, where I worked closely with owners and leadership teams to protect high-value assets, manage critical situations, and deliver under pressure. That foundation shaped my approach to service: anticipate needs, communicate clearly, and execute flawlessly.Today, I bring that mindset to private aviation—supporting clients with discretion, responsiveness, and attention to detail. Whether managing accounts or coordinating travel, my goal is simple: exceptional service without friction.If you value reliability, clarity, and a truly personal approach to private aviation, let’s connect.
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