Shawn Ferrell
AI Agents @ Zoom
- Role
- Product Adoption Expert (Virtual Agents, Revenue Accelerator) at Zoom
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Shawn Ferrell
I help SaaS companies scale customer success, drive revenue growth, and create seamless product adoption experiences.What I bring to the table: Revenue Growth & Expansion – Proven track record of increasing NRR & expansion ARR through strategic adoption plans. AI-Driven & Data-Backed Success – Expertise in Gainsight, Salesforce, HubSpot, and AI-driven workflows to predict churn & optimize customer engagement. Cross-Functional Leadership – Partnering with Sales, Product, and Engineering to align customer needs with product development. Customer Advocacy & Thought Leadership – Speaker at Pulse Conference, SaaS webinars, and industry events on customer success best practices.
Experience
Product Adoption Expert (Virtual Agents, Revenue Accelerator)
Mar 2026 — Present
Education
University of North Carolina at Charlotte
Bachelor of Arts, Communication Studies
Skills
- Microsoft Excel
- Powerpoint
- Inventory Control
- Communication
- Marketing
- Microsoft Office
- Merchandising
- Social Networking
- Time Management
- Event Management
- Event Planning
- Customer Service
- Training
- Customer Satisfaction
- Public Speaking
- Retail
- Social Media
- Leadership
- Microsoft Word
- Teamwork
- Microsoft Powerpoint
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