Shawntez Guinn
Tech Sales
- Role
- Logistics Coordinator at Talon Logistics
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Shawntez Guinn
I help customers achieve real business outcomes through effective onboarding, adoption, and ongoing enablement of SaaS, cloud, and CRM solutions.My background spans customer service operations, technical support, sales engineering, and logistics, where I’ve partnered closely with customers and internal stakeholders to resolve issues, improve processes, and drive long-term satisfaction. I specialize in translating technical capabilities into clear, actionable value for customers.I’m actively building and applying expertise in Customer Success frameworks, CRM platforms, cloud fundamentals, AI, and automation to support modern, technology-driven customer environments. My focus is on helping customers adopt tools efficiently, reduce friction in their workflows, and realize value faster—not just implement technology.I bring a data-informed, process-oriented mindset shaped by Customer Success best practices and continuous improvement principles. I’m especially interested in how automation, analytics, and thoughtful enablement can be used to proactively support customers and improve retention.Currently pursuing Customer Success Manager, Technical CSM, or Customer Success Operations roles where customer outcomes, adoption, and long-term growth are the priority.
Experience
Logistics Coordinator
Sep 2025 — Present
Managed a portfolio of customers, acting as the primary point of contact to ensure on-time delivery, issue resolution, and ongoing satisfaction.Proactively communicated with customers to manage expectations, resolve exceptions, and protect long-term relationships.Coordinated across internal and external stakeholders to ensure service continuity and minimize disruption.Used performance tracking and operational data to identify risks, trends, and opportunities for improvement.
Education
Western Governors University
Bachelor's degree, Computer Science
ITT Technical Institute
Associate's degree, Network and System Administration/Administrator
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