Shawnta Roebling
- Role
- Technical Customer Support Specialist at Charter Communications
- Location
- Evansville, IN, US
- LinkedIn followers
- 500 followers
About Shawnta Roebling
Versatile and highly dedicated, I offer skills in IT problem solving, networking, and…
Experience
Technical Customer Support Specialist
Feb 2020 — Present
Troubleshoot coaxial internet connections for business customers, and Configure routers based on customers business needs concerning their network. Work with customers by explaining different internet services. Provision Customer’s equipment depending upon their request for service.\\\\nKey Achievements:\\\\nInteract with customers to provide and process information in response to inquiries, concerns, and requests about products and services\\\\nGather customer’s information and determine the issue by evaluating and analyzing the symptoms\\\\nConfigure and/or make configuration changes to routers depending on customer’s request\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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