Shawn Larkin
Fixed Operations Consultant @Dealer Ebdc
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WORK HISTORY
Fixed Operations Consultant @Dealer Ebdc
CA
Dealer eBDC was developed by an experienced management team in Service BDC and Fixed Operations Management, whose expertise are in Service & Parts growth using marketing, a Service & Parts BDC, while doing it at scale across many dealerships.From those years of experience and growth, was born the idea of developing the process at an even larger scale for other dealerships. A plug-and-play model that can be replicated, where other dealerships can realize the same results, without the experience, training, time investment, and costs of trying to figure out a Business Development Center department themselves.Today, Dealer eBDC allows dealerships a way to grow their fixed operations department’s revenue, and retail customer pay work order count with ease, at a fraction of the cost of one employee.
EDUCATION
Grande Prairie Regional College
Accounting
Atlantic Business College
Business Management
National Automobile Dealers Association (NADA)
McLean, Virginia
ABOUT SHAWN LARKIN
Service Operations Management | Service BDC Operations Management | Parts & Inventory ManagementWhile 50% of the Service and Parts Depts across North America are break even, or under water after fixed expenses, the most profitable operations are consistently leading the pack in net profit.This gap isn\'t closed by \"managing\" the status quo; it’s closed by the technical execution, from the Shop, BDC, and the Parts Dept.My approach bypasses traditional day-to-day management and focuses on the precise operational execution needed to bridge that performance divide.I have spent my career operating both single and multiple locations with over 75 employees, 28 service bays, and more than $17 Million in annual revenue. My focus is simple: turning underperforming departments into actual net profit centers through process, training, data, and execution.Track Record: 10 Departments OverhauledI specialize in directing full-scale turnarounds for departments To date, I have overhauled 5 service departments and 5 parts departments that lacked leadership or were underperforming.The 90-Day Turnaround: Reversed 4 years of ongoing financial losses at a new location, achieving first-ever profitability within just 90 days of taking command.Recession-Proof Growth: Directed a full-scale turnaround during an oil recession, building a Service BDC that drove in new service & parts revenue despite crashing markets.I\'ve built Service BDCs from the ground up, implementing outbound campaigns, scripts, and training that increase upsells at appointment booking by as much as $200 per appointment.Achieved a #1 Provincial ranking in BG product sales within 90 days of implementation.Solving the \"Grey Area\" in Reconditioning: One of the biggest leaks in dealership profitability is Used Car Reconditioning. I developed a proprietary 5-page \"grey area\" process that eliminates technician opinions on repairs, restoring trust while significantly driving down recon costs. I also utilize \"Time-to-Line\" processes to cut daily holding costs on 100+ monthly used units. & • NADA Academy: Dealer Management Program• NCM Associates: Service BDC Operations Management• Ford Management Training: Quick Lane Business Management• Northwestern Polytechnic: Accounting & Bookkeeping • Performance 20 Group Member • MTN Auto Training – MPI Video Process & Execution Training
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