Shawn Pfendler

Administrator @Kaiser Permanente

US

Managed and hired staffSet objectives and framed goals for the teamOrganized and divided tasks among team members; aligned efforts to achieve goalsMotivated employees, inspiring them to act as a team, communicate, trust, and depend upon each otherMeasured outcomes and assessed the performance of desirable behaviorsDeveloped the talent of team members, assigned responsibilities, empowered team-members with trust, responsibility, and ownershipCoordinated with consultants and educators to sharpen clinical skillsets and explore more efficient processes, while reducing errorsManaged schedules and approved time-off according to operational need, while adhering to contractual labor requirements and policiesOperated within budgetary constraints while managing supplies and staffingEnsured licensed staff received proper training and certification in a timely mannerInvestigated patient and staff issues, supported surgeons and staff, and performed service recoveries for dissatisfied patientsRestored departmental assets, pharmaceuticals, and supplies to optimal operational levelsPartnered with the Chief Plastic Surgeon, Dr. Young, to satisfy departmental compliance with legal requirements and organizational policies