Shawn Bryan

AVP, Operations @Strategic Underwriting Managers Inc

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Oct 2021 — Present

AVP, Operations @Strategic Underwriting Managers Inc

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Toronto, ON, CA

EDUCATION

1998 — 2011

York University

Bachelor of Commerce - BCom

2014 — 2016

University of Idaho

Master of Business Administration (M.B.A.), Business Administration and Management, General

SKILLS

AnalysisLeadershipAnalytic ThinkingSales OperationsCustomer RetentionCustomer ServiceTalent ManagementLeadership DevelopmentEmployee RelationsStrategic PlanningPublic SpeakingCall CentersBusiness DevelopmentCustomer ExperienceStrategySales ManagementTrainingCustomer SatisfactionGeneral InsuranceChange ManagementResearchPerformance ManagementTeam BuildingManagementBusiness AnalysisMentoringProject ManagementTeam LeadershipBudgetsProperty & Casualty InsuranceProblem SolvingOperations ManagementWorkforce ManagementProcess ImprovementTeamworkContact CentersCustomer Service ManagementBusiness StrategyCoachingRecruiting

ABOUT SHAWN BRYAN

Accomplished leader with a strong record of successfully developing comprehensive strategies, optimizing team performance, and deploying key initiatives to effectively drive ongoing business performance in the insurance industry. Energetic self-starter with strengths in business strategy, customer experience management, call centre leadership, talent selection, performance management, and career development. Exceptional communicator and coach with the ability to build consensus and lead change.

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