Shawn McGowan
Associate Director @ Verizon | Collaborating With Stakeholders to Envision, Build & Manage Exceptional Products
- Role
- Associate Director Product Management & Development at Verizon
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Shawn McGowan
As an experienced contact center professional, with a history of progressive leadership…
Experience
Associate Director Product Management & Development
Feb 2025 — Present · Cary, NC, US
Education
Strayer University
Bachelor's Degree, Project Management
2012 — 2018
City University of Seattle
Business Administration and Management, General
2006 — 2008
Skills
- Customer Experience
- Leadership Development
- Sales Management
- Call Centers
- Vendor Management
- Inventory Management
- Store Management
- Coaching
- Retail
- Outsourcing
- Time Management
- Team Leadership
- Project Management
- Customer Retention
- Reporting & Analysis
- Customer Service
- Team Building
- Management
- Customer Satisfaction
- Training
- Leadership
- Operations Management
- Sales
- Consulting
- Contact Centers
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