Shawn S.

About Shawn S.

I’m an IT and HRIS professional who’s passionate about making technology work smarter, not harder—for both people and businesses. I help organizations bridge the gap between technology and people, turning complexity into clarity so they can simplify processes, improve collaboration, and empower employees to thrive. Whether it\'s leading enterprise onboarding, managing HRIS platforms, or navigating high-pressure escalations, I thrive in roles that require calm leadership, technical insight, and cross-functional collaboration. I specialize in implementing tools, automating workflows, and driving incident resolution with clear root cause analysis (RCA) timelines. I’m the go-to person when things go off-track—known for bringing structure, responsiveness, and a steady hand during complex situations.🤖 I\'m especially excited about the evolving role of AI in improving how teams operate. From building internal chatbots to researching and integrating intelligent systems, I love leveraging automation to create better user experiences and support scalable growth.My background blends IT leadership, implementation consulting, HR systems administration, and customer success. I bring a people-first mindset to technical work, and I’m always looking for ways to bridge gaps between technology and the teams who rely on it.If you\'re looking for someone who can roll up their sleeves, lead with empathy, and align strategy with execution—I’d love to connect.

Experience

1. Lead System Administrator

   Jbc

   Feb 2023 — Present

   Manage global IT support operations, handling escalations and resolving complex issues to maintain smooth business operations across multiple regions.Leverage automation tools to streamline ticketing, routing, and issue resolution processes, reducing manual workloads and improving response times.Oversee IT asset management and inventory control, integrating asset tracking with HRIS systems to automate onboarding, offboarding, and equipment assignments.Administer Microsoft 365 and Azure environments, managing IaaS, PaaS, and cloud security to deliver scalable, secure solutions.Automate tasks such as user provisioning, license assignments, and system alerts to improve efficiency and reduce errors.Diagnose and resolve hardware, software, and network issues while utilizing automation to minimize downtime and speed up troubleshooting.Create detailed technical documentation and deliver training to enhance team knowledge and promote self-sufficiency.Drive process improvements through the development and implementation of automated workflows that boost productivity and align with business goals.Develop and manage IT budgets, identifying cost-saving opportunities through automation and strategic planning.Implement security protocols and disaster recovery plans to ensure data protection and maintain business continuity.Collaborate with HR, Operations, and leadership teams to deliver integrated technology solutions, support HRIS initiatives, and lead process automation projects.

Education

• University of Phoenix

  Associate of Arts (A.A.), Information Technology Support

• Indiana University Indianapolis

  Bachelor's degree, Computer Information Technology

Skills

• Css
• Research
• Project Planning
• Active Directory
• Windows Server
• Problem Solving
• Troubleshooting
• Powerpoint
• Microsoft Excel
• Technical Support
• Software Documentation
• Auditing
• Bmc Remedy Ticketing System
• Windows
• Windows 7
• Sap
• Computer Hardware
• Multi-Skilled
• Training
• Cdl
• Html
• Software Installation
• Information Technology
• Typing
• Remote I/O
• Telephone
• Servers
• Sql*Plus
• Tcp/Ip
• Wordpress
• Fast-Paced
• Leadership
• Team Building
• Management
• Windows Xp
• Networking
• Superior Written & Verbal Communication Skills
• Customer Service
• Microsoft Office
• Linux