Shawn Hurt

About Shawn Hurt

Technology Professional - Highly skilled in delivering both strategic and tactical level solutions to commercial and Federal clients across the US. Extensive client consulting experience identifying customer requirements, building technology solutions and optimizing business processes. Drive customer success outcomes through increased product adoption and deployment of customer centric solutions. Strong communication, interpersonal and teaming skills with internal and external stakeholders at all levels of the organization. Logical approach to problem solving and analyzing customer challenges with the ability to determine root cause analysis quickly. Proven customer service and leadership skills which drive positive customer success metrics across assigned customers. Selected contributions:Customer Engagement: Organized several IBM Global Elite Academies and Executive Briefings that led to $30M in hardware, software and service opportunities for IBM.Federal Expertise: Developed a Secure Support Model that allowed IBM to service Classified customers with US Only support. This model was utilized to convert the largest Federal customer from dissatisfied to a $20M revenue increase with the additional purchase of hardware and software services.Product Feature Development: Continuously collaborated with IBM Cloud Executive management team and Global Elite client to prioritize engineering product enhancement requests which were included into DB2 Warehouse on Cloud release for customer’s Production deployment.

Experience

1. Gsx Sr Customer Azure Engineer Team Lead

   Microsoft

   Jun 2022 — Present · Reston, VA, US

   Collaborates with management to establish technical direction, policies and procedures for the team. Monitors team performance and provides mentoring and coaching to enhance team effectiveness. Leads the initiative to enhance collaboration between various Product Support Teams and their supporting vendor team, resulting in enhanced communication, comprehensive training and heighted readiness for customer case handling. Implemented regular meetings and established a collaborative environment, testing and feedback mechanisms to boost team efficiency.Partners with diverse teams, including program managers and senior leadership, to develop presentation material elucidating our team’s unique value proposition for customers. Spearheads these presentations to a broad spectrum of stakeholders leveraging our support services.

Education

• Bellevue University

  BS, Business Administration of Technical Services

  1996 — 1998

Skills

• Data Warehousing
• Ibm Db2
• Aix
• Soa
• Databases
• Software Development Life Cycle (Sdlc)
• Unix
• Data Modeling
• Business Intelligence
• Architecture
• Database Design
• Informix
• Integration
• Sdlc
• Solution Architecture
• Performance Tuning
• Software Development
• Perl
• Etl
• Enterprise Software
• Enterprise Architecture
• Leadership
• Disaster Recovery
• Business Analysis
• Db2
• Oracle
• Microsoft Sql Server
• Requirements Analysis
• Cloud Computing
• IT Strategy
• Agile Methodologies
• Management
• Sql
• Service-Oriented Architecture (Soa)