Shawn Hinkle

About Shawn Hinkle

Dynamic information technology leader with 25 years of experience working with stakeholders to create future-focused IT strategies that advance business objectives. Expertise in governance, roadmap development, and process optimization, enhancing infrastructure performance and end-user satisfaction. Deep experience integrating acquired assets into a unified IT ecosystem. Passionate about developing methodologies that elevate team performance and mentoring leaders to be effective people managers.Team Leadership & Development | Budget Management | IT Governance & Risk Management | Mergers & Acquisition (M&A)| Enterprise Architecture | Cybersecurity | Vendor Management | Emerging Technology & Innovation

Experience

1. Executive Director, Enterprise Technology & Platforms

   Syneos Health

   Jun 2022 — Present · Reading, PA, US

   Reporting to CTO and previously served as Chief of Staff for EVP of Global Enterprise Systems. Evaluate IT standards and improving efficiency by building sustainable IT methodologies. Lead 8 direct/40 indirect reports at the director, manager, and architect levels across engineering, end-user services & AI platforms/governance, M&A/special projects, change and asset management. Drive IT strategy and implementation organization-wide, affecting 190+ FTE and ~375 contractors/managed service staff. Manage an annual budget of $70M+.• Lead end-to-end technology workstreams for 8 global M & As and other large strategic IT projects, collaborating with technology, business, and HR executives at target companies to design and execute the integration of the acquired company’s IT and corporate functions.• Saved $1M+/year and improved performance, service delivery, and customer experience by transforming and reorganizing engineering, M&A/special projects, and change management teams.• Drove out $2.3M in cloud costs, helping lead implementation and adoption of FinOps tool that improves visibility into cloud spend and controls costs.• Pilot and implement infrastructure and end-user AI tools to drive improved insights, customer satisfaction, and automation.• Drove development of a virtual training platform in AWS sold to major pharma clients, serving as IT lead to coordinate all IT resources, identify a streaming platform, and coordinate security testing.• Decreased incidents/user to.27 and increased user experience score from 70% to 93% by automating fixes and repairs, enhancing self-service, and improving patch cycles, additionally reducing the labor costs associated with resolving tickets.• Assumed leadership of the workstation engineering group, improving printing, eliminating support tickets, and driving savings of $50K+/year.

Education

• Penn State University

  Bachelor of Science (BS) cum laude, Computing Technology & Science

  1997 — 2001

• Alvernia University

  Master of Business Administration (MBA), Community Service and Economic Leadership focus

  2008 — 2013

Skills

• Business Process Improvement
• Citrix
• Business Analysis
• Analysis
• Social Media
• Event Planning
• Integration
• Budgets
• Demand Planning
• Syteline Erp
• Cisco Unity
• Ibm San
• Alumni Relations
• Telephone / Data Cabling
• Nonprofits
• Ibm As400
• Crystal Reports
• Purchasing
• Process Improvement
• Non-Profits
• Microsoft Exchange
• E-Commerce
• IT Infrastructure Management
• Management
• Team Building
• Cisco Ipcc
• Event Management
• Higher Education
• Cisco Call Manager
• Acquisition Integration
• Website Management
• Cisco Devices
• Microsoft Office
• Strategic Planning
• Microsoft Sql
• Cisco Technologies
• Windows Server
• Leadership
• Erp
• Microsoft Sql Server