Dash E.
Area Operations Manager @Urbn Playground
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WORK HISTORY
Area Operations Manager @Urbn Playground
New York, NY, US
As Head of Operations at URBN Playground, I oversee multiple luxury and commercial buildings, managing maintenance, tenant relations, and property management team coordination while ensuring high service standards.I coordinate regional site visits across NYC to ensure operational alignment with internal service policies and client expectations. I collaborate closely with HR, Finance, and Office Management teams to support site-level staffing, expense tracking, and resource planning. By streamlining daily processes, improving cross-site communication, and enhancing service quality, I drive operational excellence. I also manage vendor relationships, including third-party service providers, overseeing contract performance and ensuring service-level compliance through monthly reporting and feedback loops. Additionally, I monitor operational budgets, track company AMEX expenses, and reconcile monthly spreadsheets against client contract allocations to ensure cost accountability. Through internal reporting on spend, staffing, and engagement trends across properties, I deliver actionable insights that support leadership decision-making. I uphold safety and compliance protocols across all sites, partnering with property management to ensure the well-being of residents, staff, and vendors.
EDUCATION
Keystone College
Bachelors, Psychology
ABOUT DASH E.
I build scalable operational systems across multi-site environments.Over the past eight years, I’ve led distributed portfolios of 60+ locations, overseeing $18M+ in annual operating budgets while strengthening financial governance, regulatory compliance, and execution consistency. My work centers on translating executive strategy into structured, repeatable processes that improve performance at scale.I’ve directed enterprise-wide rollouts, optimized labor models, and partnered cross-functionally with HR, Finance, and senior leadership to align operational execution with measurable business outcomes. Whether implementing new systems, standardizing workflows, or driving compliance readiness, my focus is disciplined execution and sustainable impact.I’m currently pursuing corporate-level operations leadership roles where I can lead large-scale program implementation and contribute to enterprise-wide performance strategy.
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