Shawn Davis

About Shawn Davis

STRATEGIC SAAS LEADER A senior technology executive credited with leading innovative…

Experience

1. Vice President Implementation Operations

   CDK Global

   Apr 2019 — Present

   PROFESSIONAL EXPERIENCE CDK GLOBAL, FORMERLY AUTOMATIC DATA PROCESSING (ADP DEALER SERVICES) VICE PRESIDENT, IMPLEMENTATION OPERATIONS (2019-PRESENT) Provide Leadership over a business unit of 200+ software implementation professionals for the planning, management, and execution of 4K+ new product installations annually for automotive dealership clients across the U.S, Canada, and the Caribbean. • Accountable for a $140+ operational budget. • Increased Net Promoter Scores (NPS) by 97 points through the execution of strategic and tactical process improvement programs. • Delivered 130% of fiscal year software unit plan in 2021. • Increased YoY Growth in software installations by 24% from 2021 to 2022 through improved install models. • Drove customer success, retention, and satisfaction through the development of an innovative new customer experience program. Implementation and Training Director – South Region (04/2011 to Present) Direct Implementation efforts and P&L responsibility for a $136 million business supporting Strategic Automotive Dealerships. Responsible for driving team to meet and exceed plan. Ensure client’s satisfaction during implementation life cycle and beyond and for driving positive outcomes for our client base. Double Digit revenue growth over prior year as a direct result of increased units installed and improved backlog management. Profitability improvement – Meet and exceeded expense plan year over year for last 5 years. Decreased expenses over $1 million from previous financial year. Improved Client Satisfaction Scores from 5.54 to 5.75 over prior year (on a scale of 6). Participated in rollout of new service application which included developing internal implementation plans and client workflow processes. Lead joint venture with Ford Motor Company that generates $7 million in annual revenue. Participate in continual performance optimization of Implementation Organization and other cross functional departments

Education

• Northern Virginia Community College

  Business, Management, Marketing, and Related Support Services

  1986 — 2015

• Northern Virginia Community College

  Business, Business Studies

Skills

• Business Development
• Customer Relationship Management (Crm)
• Account Management
• Sales Management
• Training
• Online Advertising
• Budgets
• New Business Development
• Program Management
• Marketing
• Business Process Improvement
• Product Management
• Sales Process
• Leadership
• B2b
• Selling
• Salesforce.com
• Forecasting
• Management
• Process Improvement
• Start-Ups
• E-Commerce
• Customer Service
• Team Leadership
• Solution Selling
• Sales
• Team Building
• B4b
• Digital Marketing
• Project Management
• Relationship Management
• Recruiting
• Crm
• Sem
• Customer Retention
• Sales Operations
• Customer Satisfaction
• Automotive