Shawnda Hollon

Director of Client Success Mid-level @Synergy

Milford, OH, US
MOBILE NUMBERS
+18•••••••18

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WORK HISTORY

Apr 2026 — Present

Director of Client Success Mid-level @Synergy

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Leading client success and strategy for a portfolio of nonprofit partners, focused on driving growth, performance, and long-term impact. Serving as a strategic advisor to senior client leadership, developing data-driven fundraising strategies that expand donor engagement and optimize results across channels.Build and maintain strong client relationships, lead strategic planning and program execution, and identify opportunities for innovation and growth, both within existing partnerships and through new business development. Collaborate cross-functionally to pilot new solutions, refine best practices, and ensure high-performing, scalable programs.Developing people and partnerships, fostering high-performing teams, delivering measurable results, and helping mission-driven organizations achieve their goals at scale.

EDUCATION

2004 — 2007

Northern Kentucky University

Bachelor of Arts (BA), R/TV and Communications

SKILLS

Cross-Functional Team LeadershipProduct DevelopmentHvacProgram ManagementInside SalesMicrosoft OfficeSalesOutlookLean ManufacturingTeam LeadershipBudgetsSales ProcessSales OperationsContract NegotiationCustomer ServiceBusiness Process ImprovementStrong CommunicationPricingCreative Problem SolvingProject PlanningBusiness DevelopmentLean InitiativesProcess ImprovementBudgetingProject ManagementQuality AssuranceMicrosoft ExcelRetailCustomer RelationsSapAccount ManagementQuality SystemQuality SystemsCustomer SatisfactionTrainingEmployee TrainingNew Business DevelopmentProblem SolvingOperations ManagementTraining & Development

ABOUT SHAWNDA HOLLON

As Senior Director of Donor Stewardship & Engagement at USO, I bring over a decade of experience in the nonprofit sector, focusing on donor communication, coaching, and mentoring to foster meaningful connections and enhance donor relationships. My work is driven by a commitment to delivering impactful stewardship programs that align with organizational missions and goals. Previously, I contributed to donor relations and operational strategy at DAV, where I collaborated on initiatives to enhance donor engagement and streamline processes. Combining strategic leadership with a passion for stakeholder development, my approach emphasizes the importance of communication, skill development, and cross-functional teamwork.

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