Shawnda Hollon
Director of Client Success Mid-level @Synergy
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WORK HISTORY
Director of Client Success Mid-level @Synergy
Leading client success and strategy for a portfolio of nonprofit partners, focused on driving growth, performance, and long-term impact. Serving as a strategic advisor to senior client leadership, developing data-driven fundraising strategies that expand donor engagement and optimize results across channels.Build and maintain strong client relationships, lead strategic planning and program execution, and identify opportunities for innovation and growth, both within existing partnerships and through new business development. Collaborate cross-functionally to pilot new solutions, refine best practices, and ensure high-performing, scalable programs.Developing people and partnerships, fostering high-performing teams, delivering measurable results, and helping mission-driven organizations achieve their goals at scale.
EDUCATION
Northern Kentucky University
Bachelor of Arts (BA), R/TV and Communications
SKILLS
ABOUT SHAWNDA HOLLON
As Senior Director of Donor Stewardship & Engagement at USO, I bring over a decade of experience in the nonprofit sector, focusing on donor communication, coaching, and mentoring to foster meaningful connections and enhance donor relationships. My work is driven by a commitment to delivering impactful stewardship programs that align with organizational missions and goals. Previously, I contributed to donor relations and operational strategy at DAV, where I collaborated on initiatives to enhance donor engagement and streamline processes. Combining strategic leadership with a passion for stakeholder development, my approach emphasizes the importance of communication, skill development, and cross-functional teamwork.
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