Shawn Calvin

Solution Analyst @Cerner Corporation

Kansas City, MO, US

Investigate and resolve client issues received via phone, ticket or other electronic service. Conduct comprehensive troubleshooting investigations of front-end applications by gathering information,utilizing troubleshooting tools, shadowing end users, and testing workflows internally and externally. Perform in-depth backend troubleshooting by capturing log files, querying tables, updating database fields,and restarting/rebooting servers. Deliver exceptional customer service across multiple channels (in-person, phone, email). Document investigations and solutions to ensure clarity and future reference. Uphold all policies and procedures, including HIPAA, PECA, CHIA, and client no