Shawn Brandwein
Founder & CEO @Clear View Operations Consulting, Llc
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WORK HISTORY
Founder & CEO @Clear View Operations Consulting, Llc
MO, US
Founded and lead an operations consulting firm focused on stabilizing and scaling post-sale execution for SaaS, MSP, healthcare, and enterprise technology organizations. Partner with C-suite leaders, investors, and client stakeholders to transform Support (CSM), Professional Services, Implementation, and PMO functions into scalable, revenue-generating operating models.Operate as a fractional executive across client engagements, aligning delivery execution with financial performance, customer outcomes, and growth objectives across fast-growth and regulated environments.Revenue Growth and Margin Expansion• Drove over 200% revenue growth, generating $630K+ in new monthly recurring revenue by redesigning delivery frameworks and embedding expansion into onboarding and adoption• Increased professional services revenue by over 75% and profit margins by over 600%, growing annual revenue from $3.74M to $6.61M through scalable delivery models and operational discipline• Expanded client value by introducing structured onboarding and environment assessments, generating $46K per client annually in additional project workOperational Efficiency and Cost Optimization• Reduced operating costs by over $1M annually by transitioning support functions in-house and optimizing vendor management models• Reduced third-party vendor costs by over 40% and improved cost efficiency by 30% per invoice through governance, auditing, and contract alignment• Reduced project delivery timelines by 76–84%, from 189 days to 30–45 days, accelerating revenue recognition and improving delivery throughputCustomer Experience and Scalable Delivery• Built CSM (Support) operating models, including tiering, triage, escalation pathways, SLA governance, QBR cadence, and renewal readiness frameworks• Established standardized delivery frameworks across Implementation, PMO, and Client Services, enabling consistent, scalable execution across client environments
EDUCATION
New Horizons Technical Institute
Information Technology, Computer Science
State of Missouri
Associate of Science - AS, Criminal Justice and Corrections
SKILLS
ABOUT SHAWN BRANDWEIN
I am a post-sale operations executive who builds and scales revenue-generating service organizations across MSP, SaaS, healthcare, and enterprise technology environments. Over the past 20+ years, I have been brought in to stabilize, restructure, and scale fragmented or underperforming post-sale functions into disciplined, predictable operating models that improve customer retention, accelerate revenue realization, and expand margin. My experience includes leadership within private equity and venture-backed environments where operational execution directly impacts enterprise value. My scope has consistently included full ownership of Professional Services, Implementation, PMO, Architecture, and Support, CSM organizations, with direct accountability for P&L, COGS, delivery performance KPIs, and customer outcomes across fast-growth, regulated, and complex environments. I specialize in stabilizing delivery execution, eliminating operational risk, and building scalable service models that support growth without breaking. I align Sales, Delivery, and Customer Success around clear ownership and measurable outcomes, ensuring that post-sale execution becomes a primary driver of retention, expansion, and long-term client value. My Customer Success Management approach is centered on customer ownership, operational outcomes, and retention, not quota-driven sales. Revenue Growth and Financial Performance• Increased billable utilization and accuracy by over 40%, generating more than $140K in additional monthly revenue• Transformed negative margin service organizations, improving profitability from -270% to a positive operating margin through pricing, delivery controls, and execution alignmentOperational Efficiency and Scalability• Reduced onboarding timelines by 76–84%, from 189 days to 30–45 days, accelerating time-to-value and revenue recognition• Scaled delivery capacity and throughput more than 45% while reducing execution friction and improving client outcomes• Reduced operating costs by more than $1M annually through vendor consolidation, in-house delivery models, and governance disciplineCustomer Experience and Retention• Elevated CSAT from 2.4 to 9.8, a 308% improvement achieved in 12 months I operate at the intersection of execution and strategy, building the operating rhythms, governance models, and performance visibility required to scale service organizations without sacrificing quality or customer trust. I am most effective in environments where post-sale execution drives retention, expansion, and long-term enterprise growth.
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