Shawna Talles
Director of Client Experience Management @Revenue Enterprises, Llc
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WORK HISTORY
Director of Client Experience Management @Revenue Enterprises, Llc
Developed standardized SOPs to streamline program workflows and ensure consistent service delivery with measurable efficiency gains. Implemented a digital feedback platform enabling real-time client insights to drive proactive service improvements and monitoring. Fostered cross-department collaboration to align client experience strategies and achieve shared operational objectives. Maintained strong client relationships by soliciting feedback and executing ongoing service quality improvements.
EDUCATION
Havre High School
High School Diploma, General Education
Montana State University-Billings
Bachelor of Applied Science (BAS), Health Administration & Certificate in Long Term Care
Gateway Technical College
Associate’s Degree, Business Management
May Technical College
Certificate, Radio/TV Broadcasting
Denver Institute of Technology
Diploma, Hospitality Service Management
SKILLS
ABOUT SHAWNA TALLES
Director of Client Relationships with 18+ years of healthcare experience in provider contracting, network management, and client/provider experience. Leads teams in developing standardized SOPs, digital feedback platforms, and data-driven performance management to improve client retention, provider satisfaction, and operational efficiency. Skilled in staff development, cross-functional collaboration, strategic planning, and problem solving, with a focus on scaling client delivery and driving measurable outcomes to support organizational growth.Specialties: Benefits Administration, Coaching, Mentoring, Staff Development, Database Administration, Documentation, Health Insurance, Department Leadership, Microsoft office, Personnel Management, Problem Solving, Research, Training, Instructional Design, Client Engagement, Cross-Functional Collaboration, Strategic Planning.
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