Shawna Beamer
Strategic Account Specialist (Supervisor) @ Aptive Environmental | Customer Retention, Account Management
- Role
- Strategic Account Specialist (Supervisor) at Aptive Environmental
- Location
- Fayetteville, NC, US
- LinkedIn followers
- 500 followers
About Shawna Beamer
Strategic account specialist and retention customer account supervisor working across…
Experience
Strategic Account Specialist (Supervisor)
Jan 2023 — Present · Fayetteville, NC, US
Strategic account specialist and retention customer account supervisor working across various departments to de-escalate and problem solve, scheduling, and driving customer retention with CSAT and NPS. Sales for renewing and retaining existing and new customer accounts. Handling and resolving customer complaints, refunds, and high-stress situations. Maintaining a thorough knowledge of product offering, focusing on growing and developing existing clients to generate incremental business, on-boarding of new customer account managers and customer loyalty specialists, providing operational updates and assisting other customer account managers during irregular operations.
Skills
- Photoshop
- Community Service
- Social Media
- Social Entrepreneurship
- Image Editing
- Desktop Publishing
- Brand Development
- Logo Design
- Branding
- Direct Mail
- Adobe Creative Suite
- Creative Direction
- Business Process Improvement
- Graphics
- Adobe Fireworks
- Dreamweaver
- Illustrator
- Commercial Real Estate
- Adobe Acrobat
- Blogging
- Brochures
- Art Direction
- Catalogs
- Social Networking
- Layout
- Corporate Branding
- Adobe Photoshop
- Educational Technology
- Marketing
- Graphic Design
- Organizational Effectiveness
- Flyers
- Adobe Illustrator
- Business Cards
- Flash
- Email Marketing
- Advertising
- Wordpress
- Cms
- Commercial Real Estate Acquisition
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