Shawn Howard

About Shawn Howard

Servant leader and business graduate with excellent record of leadership and academic…

Experience

1. Field Service Manager

   Delta Air Lines

   Sep 2022 — Present · Orlando, FL, US

   Build positive relationships with leaders and Flight Attendants to maintain workforce engagement, commitment, and flexibility. Responsible for the performance-based management of large teams of Flight Attendants on all KPIs such as safety, reliability customer satisfaction, finances, etc. through actions including recognition, coaching, and verbal and written delivery of necessary corrective action when appropriate. Ensure safety awareness and compliance. Promote health, wellness, safe work environment and safe work practices. Responsible for ensuring and addressing Quality Assurance issues such as uniform compliance, overall performance, and customer satisfaction.Partner with base support personnel, other divisions, and internal/external partners including IFS employee involvement groups to provide information, input, and solutions for continuous improvements for base operational needs and personnel or administrative issues. Participate in leader flying program; includes on-board customer and employee engagement while supporting Flight Attendant crew. Proactively responds to and acts upon time sensitive matters and competing priorities requiring base communication, input and/or feedback. Provide primary support to Flight Attendants before, during and after flight departure. Acts as liaison and support for assigned projects within the base and/or division. Communicate frequently with remote Flight Attendant workforce from base location. Role models Delta\'s Rules of the Road and core values.Practices safety-conscious behaviors in all operational processes and procedures.

Education

• Elon University

  Bachelor of Science (B.S.), Business Administration, Management and Operations

  2001 — 2005