Shawna Siebenlist

Experience

1. Account Executive

   Vyve Broadband

   Aug 2020 — Present · Marble Falls, TX, US

   Account Executive – Commercial SalesCommercial Fiber | E‑Rate | UCaaS | Hosted Solutions | Bulk Services | Wireless DesignManage a diverse commercial sales portfolio delivering fiber‑based connectivity, voice, wireless, and hosted solutions to businesses, municipalities, and multi‑dwelling environments.Sell and support:Dedicated Internet Access (DIA) & GPON FiberE‑Rate solutions for schools and public institutionsUCaaS / Hosted Voice platformsBulk service agreements for MDU, hospitality, and campus environmentsWireless network design for complex properties including RV parks, marinas, campuses, and multi‑building facilitiesConsult with decision makers to assess network infrastructure, operational needs, and growth plans; design scalable, cost‑effective solutions tailored to each customer.Partner with sales engineers and technicians on network design, site walks, and solution validation to ensure performance, reliability, and visual considerations.Manage full sales lifecycle from prospecting and discovery through proposal, contracting, implementation, and long‑term account management.Serve as a trusted advisor, advocating for clients internally and ensuring solutions align with technical standards, budgets, and business objectives.Maintain strong post‑sale relationships to identify upsell opportunities and long‑term retention strategies.

Education

• University of Louisiana at Lafayette

  Interior Merchandising

  1989 — 1991

• US Navy

  A School, Basic Electronics Training

  1992 — 1992

• The Society of Cable Telecommunications Engineers

  Broadband Premises Installer Certification

  2014

Skills

• Process Improvement
• Management
• Team Building
• Direct Sales
• Team Leadership
• Customer Relations
• Access
• Customer Service
• Technical Support
• Business Analysis
• Billing
• Quality Assurance
• Telephony
• Requirements Analysis
• Microsoft Office
• Troubleshooting
• Project Management
• Powerpoint
• Microsoft Excel
• Telecommunications
• Ethernet
• Wireless
• Broadband
• Customer Satisfaction
• Windows
• Coaching
• Problem Solving
• Strategic Planning
• Call Center
• Word
• Supervisory Skills
• Sales Management
• Outlook
• Voip
• Customer Experience
• Data Analysis
• Call Centers
• Excel
• Visio