Shawna Outson
Manager, Location and Customer Support @Happy Returns, a UPS Company
Glendale, AZ, US
EMAILS
s••••••••@happyreturns.com
MOBILE NUMBERS
+16•••••••45
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WORK HISTORY
May 2022 — Present
Manager, Location and Customer Support @Happy Returns, a UPS Company
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Phoenix, AZ, US
SKILLS
Process ImplementationEmployee TrainingCoachingStrategic PlanningOral & Written Communication SkillsEscalation ResolutionCoaching and DevelopmentSupervisory SkillsCustomer ServiceTelegenceEmployee Learning & DevelopmentMicrosoft OfficeMicrosoft ExcelWorkforce ManagementTelecommunicationsTypingTrainingOutlook Express
ABOUT SHAWNA OUTSON
10 + years of call center leadership experience. Proven track record of building and…
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