Shawn Tiedemann
Global Solutions Architect @SoundHound AI
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WORK HISTORY
Global Solutions Architect @SoundHound AI
US
Position Change AnnouncementThrilled to share my next chapter!I\'m excited to announce that I have stepped into the role of Global Solutions Architect at SoundHound AI!In the rapidly evolving world of conversational AI, I have the pleasure of working alongside some of the brightest minds in the industry. Leveraging SoundHound’s cutting-edge Agentic+ AI platform to build sophisticated, real-world solutions that truly redefine how users interact with technology—from in-car experiences, restaurant to customer service and beyond.I\'m incredibly energized to contribute to SoundHound AI\'s mission of creating a voice-enabled world.Looking forward to this journey and the innovative solutions we will bring to life!#ConversationalAI #SoundHoundAI #VoiceAI #SolutionsArchitect #Agentic AI #ArtificialIntelligence
EDUCATION
ECPI University
Associate's in Applied Science, Computer Electronic Technology
ECPI College of Technology
Bachelor of Science (BS), System, Networking, and LAN/WAN Management/Manager
ABOUT SHAWN TIEDEMANN
I am a seasoned Solutions Engineer and Technology Strategist with over 20 years of deep-rooted experience in the Contact Center industry. My career began in the trenches of IT Infrastructure management, where I spent two decades ensuring the operational backbone of contact centers remained robust, secure, and efficient. This foundational experience gave me a \'ground-up\' understanding of the technical realities that businesses face every day.For the past six years, I have pivoted that technical expertise into a consultative role as a Pre-sales Engineer specializing in SaaS and CCaaS solutions. I bridge the gap between legacy hardware and the cloud, helping organizations modernize their customer experience stacks.Currently, my passion is guiding customers through the complex landscape of Digital Transformation and Artificial Intelligence. I don\'t just advocate for technology; I help businesses pragmatically adopt AI to drive efficiency and create meaningful customer interactions. I am dedicated to future-proofing contact centers and turning technical challenges into strategic advantages.
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