Shawn Hawley
Global Operations Leader | Culture Builder | Customer Experience Expert
- Role
- Vice President, Support Operations at Asurion
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
Experience
Vice President, Support Operations
Jan 2003 — Present · Nashville, TN, US
Responsible for a team of 800+ SG & A professionals across multiple departments dispersed in various global locations achieving best-in-class customer experience results in multiple service channels.Skills:Customer Experience Team Leadership Employee Development CoachingQuality Assurance Operations Management Continuous Improvement Sales EnablementP & L Management Process Improvement & Innovation Change Management Culture BuilderPay StrategyEmployee Recognition Workforce Management Vendor Management
Education
Mount Allison University
Commerce
Skills
- Call Centers
- Account Management
- Project Planning
- Business Analysis
- Analytics
- Coaching
- Cross-Functional Team Leadership
- Telecommunications
- Program Management
- Quality Assurance
- Management
- Process Improvement
- Operations Management
- Leadership
- Customer Retention
- Team Leadership
- Customer Satisfaction
- Training
- Customer Experience
- Human Resources
- Visio
- Sales
- Project Management
- Vendor Management
- Call Center
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