Shawn Tessier

Member Service Representative @Workers Credit Union

Marlborough, MA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2013 — Present

Member Service Representative @Workers Credit Union

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Answer incoming calls from members to answer inquiries and questions, handle complaints, trouble shoot problems and evaluate all relevant information to handle product and service inquiries.Utilize negotiation skills when dealing with members and other WCU departments.Provide proficient service using computer applications.Handle customer inquiries via telephone, electronically or in person.Cross-sell appropriate products and services.

EDUCATION

1986 — 1988

MBCC

Business Management

SKILLS

Windows XpManagementCall CentersOperating SystemsFinancial AnalysisHardwareCall CenterMarketingLeadershipBudgetsTestingSecurityCustomer ServiceTechnical SupportBankingInsuranceTroubleshootingMicrosoft ExcelPowerpoint

ABOUT SHAWN TESSIER

Member Service Representative at Workers\' Federal Credit Union

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Shawn Tessier — Member Service Representative at Workers Credit Union in Marlborough, MA, US | Unifers