Shawn Smith
Director of Recovery @ SoLo Funds | RISC Certified, Financial Services
- Role
- Director of Recovery at Solo Funds
- Location
- North Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Shawn Smith
With more than 25 years of experience in the financial services industry, I currently serve as the Director of Recovery at SoLo Funds, a leading fintech platform that connects lenders and borrowers in the gig economy. I hold a RISC Certification, which validates my expertise in regulatory compliance, risk management, and ethical standards within the collections field.As the Director, my responsibilities include overseeing and managing a team of recovery specialists who aim to collect payments from individuals with overdue debts on behalf of lenders in the marketplace. I ensure that my staff meets production goals, adheres to company standards and federal collection laws, and carries out the essential functions of their roles. Additionally, I provide guidance and direction on escalated accounts, employing various methods such as skip tracing, phone contact, and written correspondence to locate and communicate with delinquent customers. My primary focus is to deliver quality results, streamline operations, and enhance productivity and profitability for SoLo Funds and its clients.
Experience
Director of Recovery
May 2024 — Present · Los Angeles, CA, US
Develop and execute strategic plans to optimize the performance of the recovery department and accomplish organizational goals. Offer leadership and guidance to the recovery department.Evaluate the current recovery processes, pinpoint areas that can be improved, and devise strategies to increase efficiency and effectiveness. Implement best practices and streamlined workflows to maximize the outcomes of the recovery process.Monitoring and report performance via established key performance indicators (KPIs) and metrics that gauge the performance of the recovery department. Consistently monitor progress, track results, and provide comprehensive reports to senior management that offer valuable insights.
Education
University of Phoenix
Business
Associated Technical College-San Diego
Telecommunications, Telecommunications
1993 — 1994
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