Shawn Schafer

About Shawn Schafer

Salesforce Certified Advanced Administrator with over 17 years of experience and over 7 years in the Salesforce CPQ space. Proven record of delivering scalable Salesforce solutions that align with business strategy. Adept at process automation, data integrity, cross-functional collaboration, and third-party integrations. Strong leadership in managing platform-wide initiatives, mentoring junior staff, and driving adoption across sales, marketing, finance, and operations.Certifications:• Salesforce Administrator• Salesforce Advanced Administrator• Apttus CPQ Product Certification Level 1• Actuate Developer – Actuate Corporation• MS Access 2003 – Level 3• Advanced Electronic Technician Certification (US Navy)Core Competencies:• Salesforce Administration & Configuration• CPQ (Salesforce, Apttus)• Salesforce Experience, Customer and Partner Communities• Process Automation (Flows, Workflows, Approval Processes)• Data Migration (Onyx, DCRM, SFDC to SFDC, Prodly Mover, Gearset, Access, Excel, SOQL)• Jira, DemandTools, Workbench, Salesforce Inspector, VS Code, Own• Third-Party Integrations (Financial Force, Pardot, Marketo, Eloqua, Act-On, Five9, LiveOps)• User Training, Change Management, UAT & QA Testing• Stakeholder Collaboration & Business Analysis• Team Leadership & Vendor Management• Lightning Readiness & Transition• Reporting & Dashboards (Forecasting, Lead Allocation, Productivity)Technical and Professional Skills:• Salesforce Tools: CPQ, Lightning, Communities, FinancialForce, Pardot, ActOn, Marketo, Eloqua, Workflows, Flows, Process Builder• Data & Integration: Salesforce Inspector, Demand Tools, Prodly Moover, Gearset, Workato, Actuate, Five9, LiveOps, Form Assembly• Reporting & DB: Excel, Access, Visio, Power Point, SQL, SOQL, Actuate, Hyperion, Visual Basic• Others: SharePoint, VS Code, HTML/XML, Windows Server, Siebel, CSG• Professional Development: Salesforce Developer 401 Course, Six Sigma, Project Management Basics, Essentials of Leadership, Power of Persuasion, Conflict Resolution, Retaining Talent, Creating Synergy, Improving Personal

Experience

1. Senior Salesforce Administrator

   Elite Technology

   May 2025 — Present · NY, US

   Own and maintain the Salesforce CPQ platform, ensuring system integrity and performance.• Design, build, and manage products through bundles, product and price rules, tiered pricing, and MDQ.• Lead system enhancements, upgrades, and integrations with other business systems.• Partner with stakeholders to gather requirements, propose solutions, and deliver enhancements.• Support troubleshooting, root cause analysis, and issue resolution for CPQ-related issues.• Provide training and documentation to internal users, business partners and mentor junior staff.

Education

• Actuate

  Certification, Certified Actuate Developer

  2001 — 2001

• Apttus

  201 CPQ Product Certification Level 1, Apttus CPQ

  2018 — 2018

• New Horizons CLC

  MS Access 2003 - Level 1 through Level 3

  2007 — 2007

• Echostar Communications

  Sales Force Administration, Six Sigma Drive, Project Management, Management

  2008 — 2008

• Naval Air Technical Training Center

  Certification, Basic Electricity/Electronics, Miniature Component Repair, Advance Electronic Technician Training

  1987 — 1989

• Sales Force Administrator Training

  Certification, Salesforce.com Administrator

  2008 — 2009

• Trailhead by Salesforce

  Certification, Experienced Salesforce Administrator + Certification Prep Combo

  2016 — 2016

• Sales Force Developer Training

  Dev 401 Training Class, Salesforce.com Dev 401

  2010 — 2010

Skills

• Project Management
• Access
• Salesforce.com
• Analysis
• Leadership
• Marketing
• Management
• Sales
• Business Analysis
• Saas
• Microsoft Excel
• Process Improvement
• Analytics
• Call Centers
• Forecasting
• Sharepoint
• System Administration
• Program Management
• Crm
• Customer Satisfaction
• Training
• Databases
• Quality Assurance
• Sql
• Integration
• Account Management
• Team Leadership
• Customer Service
• Data Analysis
• Microsoft Office
• Vendor Management
• Business Process Improvement
• Business Intelligence
• Sales Process
• Sales Operations
• Lead Generation
• Customer Retention
• Business Development
• Cross-Functional Team Leadership
• Telecommunications