Shawn Sanchez
Lead IT Engineer East Cost Region
- Role
- Lead IT Support Engineer at TikTok
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Shawn Sanchez
Seasoned IT Support Engineer with over a decade of experience specializing in infrastructure security, and operations management. Demonstrated expertise inoptimizing workflows, and facilitating cross- functional collaboration. Proven track record in enhancing system security, automating processes, and delivering impactful technical presentations. Adept at managing complex projects and supporting organizational goal through strategic IT initiatives
Experience
Lead IT Support Engineer
Jan 2024 — Present · NY, US
Lead IT operations for infrastructure modernization and optimization across global offices- Collaborate with cross-functional teams to implement IT solutions that enhance operational efficiency- Oversee large-scale IT projects, including system upgrades, deployments, and security enhancements- Act as the primary point of contact for IT escalations, resolving technical issues swiftly to ensure minimal downtime- Develop and implement Standard Operating Procedures (SOPs) for IT service delivery, ensuring compliance and consistency- Drive IT initiatives for improved security, including the rollout of Zscaler for enhanced cybersecurity across all devices- Lead onboarding IT processes for hundreds of new employees and interns, ensuring smooth integration with company systems- Utilize **Bash scripting skills** to automate tasks, streamline processes, and improve system administration- Oversee **platform development and testing**, ensuring robust, scalable, and secure systems across diverse IT environments- Collaborate with senior leadership to align IT strategies with business goals.
Education
Universidad del Turabo
Associate's degree, Communication and Media Studies
2013 — 2014
New York Film Academy
Certificate , Media and Film
2015 — 2015
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