Shawn Reid
Senior Manager of Customer Care E-comm Operations @Staples Canada
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2021 — Present
Senior Manager of Customer Care E-comm Operations @Staples Canada
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Toronto, ON, CA
EDUCATION
2003 — 2008
Centennial College
Applied Management
SKILLS
Change ManagementIvrOutsourcingOperations ManagementCall CentersContact CentersCoachingManagementCustomer Relationship Management (Crm)Team ManagementStrategyTeam LeadershipCrmVendor ManagementCall CenterCross-Functional Team LeadershipSales ManagementPerformance ManagementRetailEmployee EngagementCustomer ServiceTeam BuildingProcess ImprovementLeadershipCustomer RetentionTelecommunicationsCustomer ExperienceWorkforce ManagementStrategic PlanningCustomer SatisfactionAccount Management
ABOUT SHAWN REID
Senior Manager of Customer Care E-comm Operations at Staples Canada
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