Shawn Matheson
Bank of America Business Banking Controls @Bank of America
Spokane, WA, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2015 — Present
Bank of America Business Banking Controls @Bank of America
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Spokane, WA, US
SKILLS
TroubleshootingLeadership DevelopmentCustomer ExperienceManagementDmaicLeadershipProject ManagementQuality AssuranceTrainingCustomer SatisfactionKpi ImplementationForecastingContinuous ImprovementSoftware DesignEmployee SurveysBalanced ScorecardRequirements AnalysisCall CentersPerformance ManagementEmployee TrainingEmployee EngagementMerchant ServicesOperations ManagementSix SigmaCustomer RetentionStrategyBusiness RequirementsCustomer ServiceStrategic PlanningKpi ReportsCoachingEmployee ManagementProcess ImprovementCustomer SupportUser Acceptance TestingTeam Leadership
ABOUT SHAWN MATHESON
Six Sigma Green Belt Trained, Operations Professional offering 30 plus years of…
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