Shawn L.

About Shawn L.

Senior Project & Implementation ManagerStrategic and results-driven Project Management professional with 8+ years of experience leading complex, multi-stakeholder implementations in fintech and event services. Proven track record in end-to-end project delivery, enterprise client on boarding, and cross-functional collaboration. Adept in Agile and Waterfall methodologies, vendor coordination, and stakeholder communication. Known for optimizing workflows, delivering on time and within scope, and elevating client satisfaction.Core CompetenciesProject Lifecycle ManagementAgile & Waterfall MethodologiesClient On boarding & Stakeholder AlignmentCross-functional Team LeadershipPlatform Integrations & Technical ImplementationsSOWs, BRDs, Change ManagementJIRA, Confluence, Google Workspace, Excel, AWSProcess Improvement & Documentation Standards

Experience

1. Senior Project Manager Senior Implementation Manager

   ampliFI Loyalty Solutions

   Jun 2021 — Present

   Lead the conversion and implementation of financial institutions onto a rewards platform, including additional projects for existing clients.• Drive project meetings to keep clients and vendors aligned, accountable, and on track.• Build strong client relationships by partnering with technical and project leaders to deliver against project scope.• Partner with third-party vendors to support integrations, including card processors, online banking providers, and single sign-on vendors.• Own project scoping, solution design, scheduling, and execution from kickoff through delivery.• Serve as a subject-matter expert and primary escalation point for clients.• Act as a liaison between internal teams including Product, Sales, Technology, Operations, and Relationship Management.• Test and validate solutions to ensure seamless end-to-end functionality.• Deliver high-quality customer service to drive client satisfaction and long-term partnerships.• Identify opportunities for improvement and develop action plans, training materials, and process documentation.• Utilize tools including JIRA, Confluence, Google Workspace, Excel, and Amazon Workspace (AWS).• Create and maintain SOWs, change requests, and business requirements documents (BRDs).• Apply strong critical-thinking and problem-solving skills while managing multiple priorities.• Communicate and educate clients on product functionality, services, and processes.• Improve and document custom workflow processes and best practices.• Demonstrate strong planning, organization, and scheduling skills.

Education

• Loyola University Chicago

  International Study

  2010 — 2010

• University of Dayton

  Bachelor, Public Relations and Marketing

  2007 — 2011