Shawn Kovacic
Global Director - Digital Product Manager
- Role
- Global Director - Digital Product Manager - Ford Pro at Ford Motor Company
- Location
- Canton, MI, US
- LinkedIn followers
- 500 followers
About Shawn Kovacic
I\'m a reliable and conscientious tech leader that drives and delivers results through building and motivating high performing teams. I have a proven ability to understand & leverage complex global technology environments to bring products and data to life delivering value. I have experience building organizations and leading teams leveraging Digital Product Management, Software Subscription Platforms, Online Payment Ecosystems, Business Relationship Management, and Agile Program Management. I graduated from Purdue University with my BS in Computer Technology and I completed my MBA at the Ross School of Business.
Experience
Global Director - Digital Product Manager - Ford Pro
Mar 2024 — Present
Executive leader responsible for enterprise digital platforms and customer-facing technology that drive customer experience, revenue growth, and operational excellence for a global commercial services organization. Accountable for technology strategy, portfolio execution, financial stewardship, and organizational leadership across subscription, payments, and digital engagement platforms.Key Contributions - Enabled a $120M+ global digital technology portfolio, driving cost optimization, waste reduction, and alignment with enterprise financial objectives- Led a global organization of 170+ product managers delivering revenue-generating, customer-facing digital platforms across multiple regions and regulatory environments- Defined and executed an enterprise digital strategy and multi-year roadmap to grow subscription services, improve customer retention, and modernize payment experiences- Enabled 15% growth in connected service subscriptions (3M total) and expanded the connected customer base to 2M internet-connected vehicles, directly supporting business growth- Delivered enterprise online payment and autopay capabilities, achieving 43% global adoption in the first year and improving revenue reliability- Expanded supported currencies from 1 to 4 (USD, CAD, GBP, EUR), increasing global revenue collection and customer accessibility- Improved Net Promoter Score (NPS) quarter-over-quarter through enhanced digital customer journeys and platform reliability- Reduced customer churn below global targets using data-driven insights and continuous service optimization- Led ISO 27001 certification, strengthening cybersecurity posture, regulatory compliance, and operational resilience- Established governance and KPIs to measure customer experience outcomes, value realization, and portfolio performance- Managed strategic vendor partnerships and enterprise platforms to enable new business models and recurring revenue growth
Education
Purdue University
Bachelor of Science (B.S.), Computer Technology
2001 — 2005
University of Michigan - Stephen M. Ross School of Business
Master of Business Administration (MBA)
2013 — 2017
Skills
- Process Improvement
- Business Analysis
- Six Sigma
- Itil
- Project Management
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