Shawn Gerling
- Role
- Manager, Customer Success & Professional Services Recruiting at Genesys
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Shawn Gerling
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences…
Experience
Manager, Customer Success & Professional Services Recruiting
Feb 2023 — Present
Manage, train, and develop a team of talented recruiters supporting one of the largest organizations within Genesys– Customer Success and Professional Services • Responsible for improving overall Recruiting Strategy, and staying informed on the latest talent trends and technology. • Align with and act as a champion for Genesys Diversity Equity & Inclusion goals. • Consult with key business leaders and HR Partners to develop and implement customized plans to fill a variety of positions including Technical/Engineering, Operations, Support, and Go-To-Customer. • Hands-on recruiting for strategic hires up to Sr Director/VP level. • Develop and lead on-going training for all North America and LATAM Talent Acquisition Partners • Member of HR Leadership team responsible for testing and training on a new HCM/ATS platform (Workday)
Education
University of Missouri-Columbia
Bachelor of Arts (BA), Biology/Biological Sciences
2005 — 2009
Skills
- Customer Satisfaction
- Vendor Management
- Management
- Customer Retention
- Contract Negotiation
- Sales Management
- Negotiation
- Account Management
- New Business Development
- Team Building
- Temporary Placement
- Sales Process
- Business Development
- Direct Sales
- Sales Operations
- Recruiting
- Cold Calling
- Sales
- Customer Service
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