Shawn Back
Specialty Pharmacy Operations & Account Management
- Role
- Senior Account Director, Strategic Account Management at Optum
- Location
- Sioux Falls, SD, US
- LinkedIn followers
- 500 followers
About Shawn Back
Experienced Operations Advisor with experience in specialty pharmacy, external account…
Experience
Senior Account Director, Strategic Account Management
Feb 2023 — Present
Maintain strong relationships with key pharmaceutical clients acting as the primary point of contact• Work closely with clients to understand their business objectives and develop strategic plans that align• Collaborate with internal and external partners to implement and manage fee for service programs• Negotiation of Fee for Service Contracts• Planning and execution of business reviews and associated meetings • Ensure deliverables align with program strategies, quality standards, timelines, and budgets• Maintain deep knowledge of clients and the industry, including trends and issues that may affect business partners• Mentor, coach and support team members • Work with leadership and senior leadership to create appropriate programs and presentations for pharmaceutical partners• Evaluate and analyze program results and present recommendations for changes in strategy• Manage communications between appropriate teams
Education
University of Sioux Falls
Bachelor's degree, Business Administration and Management, General
Southeast Tech
Associate's degree, Auto Body
Skills
- Quality Assurance
- Business Process Improvement
- Microsoft Access
- Software Documentation
- Program Management
- Vendor Management
- Team Building
- Training
- Process Improvement
- Call Centers
- Healthcare
- Cross-Functional Team Leadership
- Visio
- Business Analysis
- Access
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