Shawn B.

About Shawn B.

Knowledge of VTC setup and operation.• Experience working with Cisco, Crestron, and Extron software and hardware products.• Experience with AV / VTC installs including rack building, cable management/termination, mounting monitors, conference room installs.• Familiar with troubleshooting AV and network components• Excellent communication skills with a high emphasis on customer satisfaction• Experience with running production switch for high profile meetings

Experience

1. Senior Unified Communications Av Vtc Engineer Technician

   GCA

   Nov 2019 — Present · VA, US

   Operate, monitor, and manage networked AV systems, including AV routing matrices, integrated computer systems, and network infrastructure in fast-paced, dynamic environments. Schedule, troubleshoot, and debug VTC sessions within conferencing bridges, ensuring smooth and secure interoperation between bridges and endpoints. Install, configure, and maintain VTC endpoints (e.g, Cisco DX80s, Webex Desk Pros), VTC applications (Cisco Jabber), system software, and upgrades. Lead comprehensive conference room refresh projects, including removing outdated equipment, migrating data to new machines, assembling AV racks, and managing cable installations. Provide AV support for Command events and high-profile ceremonies, ensuring seamless operation of displays, microphones, soundboards, and other AV equipment. Administer Cisco Unified Communications Manager (Call Manager), implementing Single Sign-On (SSO), managing routing, Jabber endpoints, Secure SIP Trunk creation, and handling software patching and upgrades. Manage Cisco Expressway, configuring secure zones, registering endpoints, and enforcing Secure SIP TLS communication with FIPS-validated encryption. Support the VTC server infrastructure, including maintenance, patching, and upgrades for Cisco Unified Communications Manager, voice gateways, Session Border Controllers, SIP, H.323, Cisco Expressway/VCS, TMS, Meeting Server, MCU, and VoIP/Video endpoints. Perform STIG hardening on all VTC servers and devices to ensure compliance with DISA security guidelines and meet DoD security standards. Oversee VTC endpoints and conference rooms, providing remote and on-site user support, troubleshooting, and training on VTC equipment operations. Develop and maintain Standard Operating Procedures (SOPs) and operational guides for AV and VTC systems.

Education

• Northern Virginia Community College

  Information Technology

  2015