Shawn Atupem
Strategic Partner Manager at DoorDash | Driving Growth, Innovation & Long-Term Partnerships
- Role
- Client Success Partner at Integrated Screening Partners
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Shawn Atupem
Experienced Client Success Manager with a strong background in account management, client…
Experience
Client Success Partner
Aug 2019 — Present · Austin, TX, US
Background Screening & Risk ManagementOwn post-sale relationships with enterprise clients, driving onboarding, product adoption, and long-term retention. Serve as a strategic advisor on background screening processes, compliance, and system integrations. Lead QBRs, deliver insights on account performance, and collaborate cross-functionally to resolve issues and influence product improvements. Proactively manage account health and identify opportunities for growth.Key Highlights:Maintained 95%+ client retention through proactive support and value deliveryReduced onboarding time by 30% through tailored training and streamlined processesSupported upsell and cross-sell efforts by aligning solutions to evolving client needs
Education
Mount Saint Mary's College
Bachelor's degree
Skills
- Event Management
- Microsoft Word
- Microsoft Office
- Public Speaking
- Powerpoint
- Social Media
- Marketing
- Customer Service
- Social Networking
- Sports
- Management
- Leadership
- Event Planning
- Sports Management
- Public Relations
- Coaching
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