Shawn Anderson

About Shawn Anderson

I’m a technology and start-up specialist, who enjoys meeting new people and making new connections. I’m experienced in sales and digital marketing, and looking for the next exciting opportunity to learn and grow. I’m looking for new challenge in different fields to expand my skill set while learning more about the world.

Experience

1. Meta - Premier Partner Operations Team (Via Wipro)

   Meta

   Aug 2021 — Present · Mountain View, CA, US

   Collaborating with cross-functional global teams and other departments at Meta to provide support to A-tier clients and users on Meta\'s products (FaceBook and Instagram)- Quickly seek and adapt to policy changes in order to maintain quality expectations of 95% based on Service Level Agreements (SLAs)- Identify, troubleshoot, and escalate high priority issues to relevant Product Specialists and engineering teams for resolution while maintaining TRT- Provide in depth training and shadowing sessions for teammates to ensure smooth transitions into their product workflows.

Education

• University of California, Santa Cruz

  B.A. History- The Americas and Africa, American History (United States)

  2009 — 2011

Skills

• Networking
• Rainking
• Cold Calling
• Strategic Partnerships
• Solution Selling
• Enterprise Software
• Omniture
• Customer Satisfaction
• Channel
• Customer Retention
• Insideview
• Customer Service
• Big Data
• Selling
• Start-Ups
• Leadership
• Discoverorg
• Hoovers
• Account Management
• Sales
• Salesforce.com
• Virtualization
• Analytics
• Lead Generation
• Direct Sales
• Crm
• Business Development
• Digital Marketing
• Sales Process
• Zoominfo