Shawn Alexander
Customer Care Specialist @Amilia
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WORK HISTORY
Customer Care Specialist @Amilia
Montreal, QC, CA
EDUCATION
The Photography Institute
Arts
Laurier Senior High
High School Diploma
ABOUT SHAWN ALEXANDER
From customer care to creative curation, one thing has stayed constant: I lead with empathy, curiosity, and connection.With 10+ years of experience across customer service, sales, recruitment, and team leadership, I specialize in building trust, solving problems, and making people feel seen, whether I’m supporting clients in a fast-paced environment or curating vintage treasures that tell a story.By day, I’m a seasoned customer care professional known for my calm under pressure, bilingual support, and talent for human-centered service. By passion, I’m the founder of The Antiquarian Collective, a queer-led vintage and antique resale business celebrating memory, culture, and sustainability. Across both worlds, I bring a people-first philosophy and an intuitive sense for detail, quality, and alignment, whether it’s matching someone to their next role, or their next beloved heirloom. What I bring to the table: Full-spectrum customer support & service experience Bilingual communication (EN/FR + Portuguese/Spanish fluency) Recruitment & training leadership in dynamic, KPI-driven environments Creative storytelling & brand curation through vintage retail A warm, strategic, and culturally aware approach to everything I do
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