Shawdrea Laws
Manager of Guest Services
- Role
- Customer Experience Manager at Hotel Polaris
- Location
- Colorado Springs, CO, US
- LinkedIn followers
- 500 followers
About Shawdrea Laws
As the Manager of Guest Services at Hotel Polaris in Colorado Springs, right at the doorstep of the United States Air Force Academy, I take pride in creating meaningful and memorable experiences for every guest. Whether it’s a visiting family, a VIP, or someone exploring the beauty of Colorado, my goal is to ensure their stay feels effortless and unforgettable.With over a decade in hospitality, I’ve learned that true service goes beyond just meeting expectations, it’s about building connections and moments that leave a lasting impact. At Hotel Polaris, I lead a talented team focused on excellent operations. Together, we’re not just managing a hotel; we’re shaping experiences that reflect the values of excellence, tradition, and Heart First!What motivates me most is creating an environment where guests feel cared for and my team feels empowered to succeed. Hospitality is personal, and I believe every interaction is an opportunity to make someone’s day brighter.If you share a passion for creating extraordinary guest experiences, I’d love to connect and collaborate!
Experience
Customer Experience Manager
Jan 2025 — Present
Education
UNLV William F. Harrah College of Hospitality
Hospitality Administration/Management
University of Redlands
Bachelor of Business Administration - BBA, Business Administration and Management, General
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