Shawastika Paul

About Shawastika Paul

Certified Scrum Master | Agile Project Manager | PMO Lead | IT Infrastructure & Security ProjectsResult-driven project management professional with 5+ years of experience leading end-to-end IT project lifecycles, specializing in Agile delivery, PMO governance, stakeholder engagement, and data-driven decision making. Adept at executing strategic initiatives, driving cross-functional collaboration, and delivering high-impact results across IT infrastructure, cloud migration, and cybersecurity domains.Expert in leveraging tools like JIRA, ServiceNow, Confluence, Power BI, and MS Project to track KPIs, optimize workflows, and ensure 100% SLA and compliance adherence. Proven ability to manage multi-million-dollar portfolios, improve process efficiencies (reduced cycle times by 30%), and successfully roll out global projects (e.g, Azure File Sync, PAM, Keystone Migration).Known for strong stakeholder communication across APAC & EMEA, risk mitigation, and Agile team coaching. Passionate about Agile transformation, ITSM, DevSecOps practices, and scalable solutions that drive business impact. Core Skills: Agile Project Management, Scrum & Kanban, ITIL, PMO Governance, Risk & Compliance, Azure Migrations, Process Improvement, Budgeting & Forecasting, Stakeholder Management, Data Visualization, IT Security Projects Open to opportunities in Agile PM, Scrum Master, Project Lead, PMO Analyst, or IT Project Manager roles across tech-forward organizations.

Experience

1. Assistant Manager Agile Project Manager

   HCLTech

   Oct 2023 — Present · Bengaluru, IN

   Program & Governance Leadership• Led the successful migration of servers from GCP to Azure File Sync with <2% exceptions, building Power BI dashboards to support executive governance and earning formal appreciation from Unilever.• Deployed CyberArk PAM across global environments, automating privileged access management in compliance with SOX; later designed a backup Break Glass solution and presented implementation plan to client stakeholders.• Implemented a unified Data-at-Rest encryption strategy across 90 applications with diverse DBs, ensuring enterprise-wide compliance, audit readiness, and secure key management.Agile Delivery & Automation• As Scrum Master, scaled agile delivery across 10+ infrastructure and security projects (~€10K+ each), introducing Kanban and achieving 30% cycle time reduction while maintaining 100% SLA/KPI compliance.• Drove an AI-powered chatbot automation initiative that reduced manual service requests by 80%, partnering with cross-functional teams and external vendors to align delivery with transformation goals.Strategic Collaboration & Business Enablement• Collaborated with presales, practice, finance, and marketing to secure 3+ high-value network project bids within 3 months post-acquisition—contributing to a 20% revenue pipeline increase and successful client integration.• Managed global stakeholder relationships (APAC/EMEA/LATAM), vendors, and ServiceNow workflows to streamline governance, steer steering committee reporting, and ensure timely delivery of client projects.

Education

• Calcutta University, Kolkata

  Bachelor of Commerce - B.Com (H), Accounting and Finance

  2015 — 2018

• IESE Business School

  Student Exchange Program|Future Of Capitalism( In collaboration with Shizenkan & FGC,SOIL,IESC)

• Gokhale Memorial Girls school

  High secondary, Commerce

  2013 — 2015

• School of Inspired Leadership

  PGDM, Finance & Analytics

  2020 — 2022