Shawanda Henry
M.A., HRM Learning & Development
- Role
- Learning Specialist at SoFi
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Shawanda Henry
Desire to transition my career to Trainng & Development or Human Resources.KEY COMPENTENCIESRecruitment• Lead the transition of process and people as Customer Care sites were consolidated to Jacksonville, FL• Responsible for mass hiring to include contract and direct hire, partnership with staffing agencies, local colleges, interviewing and participating in career fairs.• Redesigned phone screen and simplified job descriptions • Designed and implemented interview day to identify high potential candidates• Organize and monitor the on-boarding of new candidates to include salary negotiation, background and drug testing, assessment testing, and new hire orientationCoaching & Development• Coach and counsel local and remote employees (in/out US)• Work closely with Team Leaders to develop Performance Improvement Plans to promote objectivity and fairness• Organized site first internal career fair Performance Management• Develop team goals and scorecards• Participate in the revision and communication of global incentive plan• Write, track and enforce Performance Improvement Plan and Behavior Action Plans• First level approver for written disciplinary actions for site• Site Ambassador to launch, promote, and gain buy-in of new global behavior anchors for annual performance evaluations (GE Beliefs)Communication & Conflict Management• Diffuse and resolve team conflict • Effectively resolve customer complaints via phone and in writing • Deliver presentations to multiple levels of management
Experience
Learning Specialist
Nov 2024 — Present · US
Education
Florida Agricultural and Mechanical University
Bachelor's degree, Business Administration and Management, General
Webster University
Master of Science (M.S.), Human Resources Management/Personnel Administration, General
2003 — 2005
Skills
- Leadership
- Management
- Process Improvement
- Customer Service
- Credit
- Financial Analysis
- Customer Satisfaction
- Sales
- Forecasting
- Negotiation
- Inventory Management
- Retail
- Automotive
- Vehicles
- Profit
- Continuous Improvement
- Purchasing
- Six Sigma
- Process Engineering
- 5s
- Lean Manufacturing
- Sales Management
- Training
- Coaching
- Employee Learning & Development
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