Shavonne W.
Customer Service Certified
- Role
- Customer Support Specialist at Paramount Staffing
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Shavonne W.
Nelnet\'s loan consultant team delivers flexible and reliable loan solutions to students and borrowers across the country. As part of this team, I provide excellent customer service and communication skills, handling inquiries, requests, and complaints with professionalism and empathy. I also use my Microsoft Excel skills to create and update documents, reports, and records related to the loan process, ensuring accuracy and efficiency.I have over 10 years of experience in the call center industry, working with various healthcare facilities and professionals before joining Nelnet in August 2023. I enjoy working with a diverse and supportive team that shares the mission of helping people and improving the education and healthcare sectors. My education background includes a high school diploma from Riverview High School, where I learned the basics of communication, problem-solving, and teamwork. My core competencies are customer service, communication, attention to detail, and adaptability. My goal is to continue learning and growing as a loan consultant and a professional.
Experience
Customer Support Specialist
Aug 2025 — Present · US
Education
Florida Technical College
Doctor's Degree, Business Administration and Management, General
Florida Technical College
Bachelor of Business Administration - BBA
RIVERVIEW HIGH SCHOOL
HIGH SCHOOL DIPLOMA
2005 — 2009
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