Shavet Mahajan

About Shavet Mahajan

As a Capital Market Operations Management Professional with over 16 years of experience, I am an expert in managing the complexities of capital markets, banking operations, and system infrastructure. With a proven track record of delivering on operational cost and operating margin targets, I have skyrocketed and optimized operational/headcount performance and excellence through innovation and tech-based business outcomes. Throughout my career, I have held progressively responsible positions, overseeing multi-disciplinary middle and back office operations for top-tier investment banks. I am known for taking process effectiveness and efficiency to the next level by initiating and leading process turnaround and change implementation projects with global impact. My success lies in providing operational leadership to mission-critical and large-scale operations, catering to global clients across Asia Pacific (APAC), Europe, and North America. As a change management catalyst, I have positively affected operational uplift, including driving company-wide changes/migration, adoption of new systems, programs, and processes while influencing all levels within the organization and winning consensus with stakeholders. Leveraging my cross-functional management competence, I have improved the organizational risk profile and achieved strong operational delivery by conducting Risk & Compliance Audits, thereby eliminating risk in the areas of people, process, and technology. I have also acted as the hub in a wheel for clients, smoothening their access to bank’s products and services in tandem with the bank’s strategic vision while managing multiple client programs with varying service objectives. Overall, I am an accomplished professional with a unique blend of expertise in capital markets, banking operations, and system infrastructure, along with a proven ability to lead teams, manage risk, and deliver exceptional results. With excellent communication skills and a talent for building strong relationships, I am a valuable resource in the industry. I can be easily reached through LinkedIn or by email at S••••••••@gmail.com

Experience

1. Associate Principal (Financial Services)

   eClerx

   May 2022 — Present · Mumbai, IN

   As a Director Operations in a dynamic and high-profile business line, I am responsible for achieving operating margin and cost targets of the department while ensuring strong operational delivery through conducting risk and compliance audits. I provide operational resilience during BCP events and day-to-day operations, categorize resources and develop effective plans for achieving SLA and quality norms, and amend agreements. My customer relationship and service management skills include creating client portfolios, developing relationships with new and existing clients, monitoring portfolio performance, and providing advisory services for high ROI and increased retention. In addition to this, I serve as the end point of contact for customer escalations, negotiate contractual agreements, and present the service delivery \"Big Picture\" to stakeholders and prospective clients. I also work on RFPs and create defined processes in work-streams where they may not exist. I excel in leading transformation initiatives by defining and executing strategic and tactical objectives, leveraging digital solutions and technology innovation, and streamlining processes through advanced understanding of E2E process mapping and improvement consulting. Leveraging the skills gained, I identify areas for continued process improvement, enhance internal efficiencies, and generate innovative ideas and solutions while cascading key findings/inputs to business groups and other relevant stakeholders. As a people manager, I lead and manage a team of 500+ FTEs, organize motivational and team building activities, and hold one-on-one sessions for identifying training needs. I support talent acquisition and development, set up a culture of meritocracy, growth, and talent development, and enhance customer satisfaction.

Education

• SPJIMR SP Jain Institute of Management & Research

  Business Analytics for Strategic Business Decisions, Business Management and Analytics

• Project Management Institute Chennai Chapter

  Project Management Professional, PMP

• ICFAI HYD

  Master of Business Administration (M.B.A.), Finance and Financial Management Services

  2005 — 2007

• XLRI Jamshedpur

  Advanced Management Program

• Punjab Technical University

  Bachelor of Engineering (B.E.), Mechanical Engineering

  1998 — 2002

• The Chartered Institute for Securities & Investment (The CISI)

  Investment Administration Qualification , Banking regulations