Shavella Marant

About Shavella Marant

Shavella is passionate about helping companies improve their potential through the…

Experience

1. Senior Customer Success Manager

   Calix

   Jul 2023 — Present

   As a Customer Success Manager at Calix, I am dedicated to empowering our customers\' success throughout their journey with our products and services. I serve as a trusted advisor, working closely with our customers from the initial sale, through onboarding, and beyond to ensure they achieve their desired outcomes.**Responsibilities and Duties:**- Serve as the Go-To-Market (GTM) trusted advisor for customers, offering guidance and support from the point of sale to renewals- Provide consultative guidance on marketing objectives and business process enhancements to help customers achieve their goals- Collaborate with BSP (Business Service Provider) customers, utilizing their data to formulate effective go-to-market strategies and execution plans- Drive subscriber adoption of Calix Managed Services, focusing on products such as CommandIQ, ProtectIQ, and ExperienceIQ- Assist in achieving additional marketing metrics as defined by the customer- Develop strategic GTM success plans, tracking and reporting key metrics to ensure customer success- Build trusted advisor relationships with key customer decision-makers to align on business value and drive product adoption and growth- Gather customer feedback for continuous product improvement and enhanced customer value- Innovate and create opportunities to accelerate customers\' journey toward \'owning the home\' through value-added Revenue Edge applications- Contribute to the development of processes that enable scalable customer success- Effectively communicate, validate, and provide self-service resources to customers- Collaborate cross-functionally with implementation services, specialists, and sales teams to ensure seamless onboarding- Engage in supporting the Customer Community by creating best practice articles, videos, and customer case studies- Take a proactive approach to increase renewals and drive long-term customer success, regardless of the customer segment.

Education

• Villanova University

  Applied Project Mgmt Master Cerificate, Project Management

  2012

• Southern Wesleyan University

  Associate of Arts (AA), General Studies

  2015 — 2017

Skills

• Telecommunications
• Team Building
• Customer Relations
• Product Management
• Operations Management
• Customer Satisfaction
• Customer Retention
• Time Management
• Wireless
• Powerpoint
• Technical Support
• Sales
• Account Management
• Process Improvement
• Integration
• Problem Solving
• Event Planning
• Customer Experience
• Training
• Customer Service
• Team Leadership
• Strategic Planning
• Employee Training
• Management
• Microsoft Excel
• Mobile Devices
• Call Centers
• Change Management
• Troubleshooting
• Microsoft Office
• Leadership
• Project Management