Shaurya Shikhar

About Shaurya Shikhar

As a Customer Retention Manager with over 3 years of experience, I excel in crafting and executing strategies that enhance customer loyalty and drive revenue growth. My expertise spans both retail and gaming sectors, where I’ve achieved notable successes such as increasing repeat customer rates to 70% and driving significant revenue improvements.At V-Mart Retail, I led impactful campaigns and managed key relationships, while at GMNG, I implemented strategies that doubled monthly revenue and improved retention rates. With a strong background in data analysis and a customer-focused approach, I’m dedicated to delivering high-quality results and driving business success.Let’s connect to discuss how I can contribute to your organization’s growth!

Experience

1. Senior Executive

   V-Mart Retail Ltd.

   Jan 2024 — Present · Gurugram, IN

   Increased repeat customer rate to 70%(+4% YoY) and boosted customer win-back by 3.75% on a 2.5 Cr base.• Executed targeted campaigns, driving ₹64 Cr incremental revenue with an ROI of ₹15.• Led weekly campaigns with Merchandise team, enhancing product sell-through and providing insights.• Enriched customer data with 450+ store managers, capturing 40% DOB, 35% DOA, and 20% kids\' DOB.• Launched store events (\"Little Super Star,\"\"EOSS Preview,\") with digital registration and WhatsApp engagement.• managed vendor relationships, invoicing, and payments.• Coordinated retail staff and handled escalations within SLA.• Collaborated on data sync, marketing tools, and initiatives with tech teams.• Managed marketing collateral and invoicing with agencies.

Education

• SRM University

  Bachelor of Technology - BTech

  2016 — 2020

• SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney

  Global Masters of business administration (G MBA)

  2025 — 2026