Shaurya Gupta

About Shaurya Gupta

I am currently working as a \'Customer Experience Product Manager\' responsible for developing a wide range of solution offers and digital products which help Cisco\'s customers throughout their lifecycle ensuring they are successful in achieving their business outcomes. I am an experienced IT professional and a business leader with extensive experience in the networking products and services with 15 years of work-experience. I have been part of Cisco Systems since 2010 and have worked in multiple roles.My area of expertise is in product management and I have experience in developing, managing and delivering services and digital products. I have a deep understanding of Enterprise, Financial and Service Provider customer segments globally through direct customer facing experience. Previously, I have worked as a \'Customer Delivery Leader\' where I was responsible for standardizing, automating and digitizing customer delivery, incubating new automated solutions, driving business growth, and leading delivery teams. I have the experience of directly managing a team of 20+ people where I was responsible for their performance, productivity and rewards and creating an inclusive environment promoting career development, inclusivity and fun.Prior to my people leader role, I worked for almost 10 years as a Network Consulting Engineer at different grade levels which has been my technical foundation in the networking industry. This role was highly technical and direct customer facing (in-person and virtual). I took on multiple hats as not only an execution engineer but also a project leader, consultant, subject-matter-expert and an escalation point-of-contact. I have led multiple large network implementation and migration projects covering Routing, Switching, Security, Data Center and Wireless technologies for major Enterprise and Service Provider customers. I have a Bachelor of Technology degree in Electronics and Communications from Kurukshetra University. I have also completed various trainings and certifications in both technical and management disciplines such as Cisco Certified Networking Professional, Cisco Migration Expert, ITIL Expert, Consultancy Development Program, Aspiring Leadership Program and Executive Shadowing Program.Specialities: Enterprise and Service Provider Networks, Software Defined Networking, Converged SDN Transport Network, Large Scale Network Migrations/Implementations, Change Management, Project Management, Service Delivery, ITIL Expertise, Leadership and Managing teams.Hobbies: Singing, Running, Cooking, Photography

Experience

1. Customer Experience Product Manager

   Cisco

   Jun 2022 — Present · IN

   I am currently working as a \'Customer Experience Product Manager\' in the CXPM organization responsible for Cisco\'s Support and Professional Services. My area of expertise is in developing, managing and delivering professional services for a great customer experience. Additionally, how we can provide AI enhanced digital capabilities to provider customers a predictive, proactive and personalized experience. I have a deep understanding of Enterprise, Financial and Service Provider customer segments globally through direct customer facing experience.(Jun 2022 - present) CUSTOMER EXPERIENCE PRODUCT MANAGERResponsibilities:1) Define the Offer Strategy, aligned to the overall roadmap of CX Portfolio focused on cloud based offers. Work on Cisco Lifecycle Services (previously Business Critical Services) subscription based professional services offer. 2) Lead digital innovation and SaaS strategy to include deliverables which provide recurring value to customers3) Building offers for Advisory, Planning, Design & Implement, Solution Validation, and Migration services while working closely with the engineering teams ensuring the solution development andautomationy4) Developing new service offers for Service Provider / Mass-Scale Infrastructure technologies such as Routed Optical Networking and Converged SDN Transport.5) Incorporate automation and digitization to achieve operational and cost efficiencies across deliverables. Manage the readiness of Delivery Automation Tools and other Delivery Assets to drive improved Time to Value and Operational efficiency.6) Working on the GTM (Go-to-market) and RTM (Route-to-market) strategy and ensuring timely launch.7) Collaborating with various teams across CXPM, CX Delivery, Engineering, Business Development, and Sales to ensure successful offer release and ongoing enhancements.\\8) Conducting Sales and Delivery enablement sessions for our Sales, BDM, and delivery teams

Education

• Army School Ambala Cantt.

  AISSE, AISSCE (CBSE), Non-Medical + Informatics

• Kurukshetra University

  Bachelor of Technology - BTech, Electronics and Communications Engineering

  2006 — 2010

Skills

• Routing Protocols
• Routers
• Voip
• Lan Switching
• Cisco Technologies
• Snmp
• Ethernet
• Eigrp
• Ospf
• Ccip
• Network Architecture
• Stp
• Ipv6
• Bgp
• Mpls Vpn
• Routing
• Service Provider Networks
• Ccnp
• Rip
• Network Administration
• Cisco Ios
• Service Providers
• Networking
• Ccna
• Switches
• Mpls