Shaurya Sharma
Sr. Account Manager | B2B Growth Expert | Customer-Centric Operator with a Bias for Action
- Role
- Senior Account Manager at SMS-Magic
- Location
- Pune City, MH, IN
- LinkedIn followers
- 500 followers
About Shaurya Sharma
As a growth-driven Account Manager with 8+ years of experience across SaaS, EdTech…
Experience
Senior Account Manager
May 2025 — Present
Own end-to-end management of key and enterprise accounts, ensuring revenue and unit sales goals are consistently met or exceeded• Identify and capitalize on upsell and cross-sell opportunities to drive account growth and expand customer value• Collaborate closely with the Customer Success team to uncover new opportunities and align solutions with evolving client needs• Share actionable insights with product and marketing teams to strengthen brand recall and improve overall customer experience• Continuously analyze account performance to enhance the customer journey and boost satisfaction levels• Conduct market research to identify strategic expansion opportunities within specific segments• Build and nurture long-term relationships through proactive engagement, strategic conversations, and timely support• Work cross-functionally with internal teams to deliver seamless customer experiences and address service escalations• Approach customer issues with a solution-first mindset, ensuring rapid resolution and sustained client loyalty
Education
Symbiosis Centre for Management Studies- Pune
Bachelor of Business Administration - BBA
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