Shaurya Kalucha

About Shaurya Kalucha

Dedicated and results-driven finance operations professional with 6+ years of experience in managing financial processes and optimizing operational efficiency. Proven expertise in financial analysis, risk management, and process improvement. Skilled in utilizing technology to streamline financial operations and deliver accurate financial reports. Strong communication and interpersonal skills, with a track record of collaborating cross-functionally to achieve organizational goals.

Experience

1. Senior Process Manager

   American Express

   Oct 2023 — Present · Gurugram, IN

   Responsible to lead all Project Management activities associated with Business Checking Account Operations, while working across operational areas such as Product, Operational Excellence, and front & back-office servicing run this new line of business-Working as a Business analyst/product manager to support and create controls and governance model-Drive on-time, high quality project deliverables & provide resolution to end user queries (as applicable)-Collaborate and manage key business stakeholders across the enterprise-Document best practice guidelines to build knowledge within team and reduce the overall product issues-Manage partner team expectations including scope, schedule, changes, and problem resolution-Take appropriate action to highlight challenges and ensure resolution via the correct channels-Spearheaded comprehensive controls program and crafted a robust ORE governance framework for BLOC/BCA ensuring streamlined operations and customer satisfaction-ORE analysis in order to identify the gaps and opportunities, proactively enhancing governance while meticulously tracking critical themes from risk events which resulted in creation of influential processes that shaped the product strategy-Proactively anticipate/identify issues, and control deficiencies, through testing and processes monitoring, assessing the impact of each, and work with business and operational excellence partners to develop and implement appropriate mitigating actions-Monitor activities to meet deadlines and commitments related to: monitoring end to end process, risk assessment, program documentation, testing plan, reporting, and action plans-PRSA Controls Refresh (BLOC, BCA): Partnered with GCS OE team to revise and update 90 controls owned by 18 Control Owners-Initiated collaboration with stakeholders on PRICE Program, which is focused on enhancing our risk management and control environment.

Education

• Public Jobs

  10+2, Commerce

• Shivaji College

  Bachelor of Commerce - BCom, Business/Commerce, General