Shaun Williamson
Program Director @DWP Digital
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WORK HISTORY
Program Director @DWP Digital
GB
Leading AiOps Programme - Intelligent Services Operations
EDUCATION
Heriot-Watt University
BEng, Mechanical Engineering
SKILLS
ABOUT SHAUN WILLIAMSON
Established, accomplished, and award-winning Programme Director and Transformation Consultant with +20 years’ experience in cultivating and sustaining mutually beneficial business relationships across Financial and Public Sector. Motivational leader adept in managing key client accounts, collaborating with major stakeholders, conceptualising robust strategies, and assuring service excellence. Influential communicator with abilty to enhance user and employee experience and liaise with various departments in driving continuous improvements. Leverage expertise in change management, digital transformation, business development, critical thinking, and product delivery. Cleared for BPSSTechnical Proficiencies Methodology: SDLC – Agile/Waterfall/Hybrid, Scrum, MSPSuppliers: ServiceNow, Accenture, Unifi, Ajilon, BT, Genesys. Atos, Sopra, Avaya, Monetise, Genesys, Ui Path, Mitel, MicrosoftDesign Principles: Design Thinking, UCD, UX, CX, EX, NLU/NLPTechnology: ServiceNow (iTSM, HRSD, ITAM, CS, Sec-Ops), AWS, Chat-Bot, Confluence, Jira, Smartbear, MS Office, SharePoint, Mural, Office 365, Mitel, Salesforce, Cloud (Azure), Mobile, Web, Tibco, Oracle, Avaya, Thaler, Ui Path, Nice, Power BI, Watson, NLU/NLP
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