Shaun Wildman

About Shaun Wildman

Top-performing, award-winning Sales Leader skilled in developing profitable relationships with key clients, major B2B accounts, management & sale teams, and sales support staff. Proven successes in developing new business and orienting with new sales teams, with outstanding leadership abilities to promote team development. Exceptional problem-solving abilities for rapid growth, planning development, and market analysis. Expert negotiator, thought leader and relationship manager.* Turning around under-performing sales territories, increasing sales by 125%, and leading regions to next-level standings * Consistently achieving award-winning sales performance, producing sales exceeding 149%+* Leading and mentoring sales teams in producing 176% top-line revenue growth TECHNOLOGIES: Microsoft Office 365: MS Word, MS Excel, MS PowerPoint; Clover SAAS, Terminals, VARS, Proprietary Banking Programs, Salesforce, Salesforce Automation, Salesforce Lightning, Various POS Systems & Terminals, SAAS system software Google AdWords, Google Analytics PROFESSIONAL SKILLS ACUMEN: Consultative Sales, Sales Management, Sales Training, Sales Support & Follow up, Industry & Trend Analysis, Reporting & Data Analysis, Customer Service, Strategic Planning, Credit and Collections, Campaigns, Business Development, Sales Operations, Pipeline Management, Inventory Management, Exceed Monthly Quota, Prospecting, Research & Planning, C-Suite Level Support Management, Contests, Marketing, Sales Process, Lead Generation, Customer Relationship Management (CRM), Channel Partners, Work Ethic, Sales Presentations, Enterprise Software, Presentation Skill, Finance, Forecasting, Sales Cycle, Policies, Legal, Business Cases, Value Proposition, Decision Making Skills, Database LEADERSHIP & PERSONAL SKILLS ACUMEN: Relationship Building, Team Training, Team Building, Public Speaking, Leadership & Staff Development, Customer Retention, Vendor Relations, Strong Verbal Communication Skills, Problem Solving, Problem Resolution, Coaching, Organizational Culture, Ethical, Integrity, Curious, Creative, Outgoing, Excellent Business Organization Skills, Attention to Detail, Fast Learning Curve for New Information, Multi-Disciplinary Team, Meeting Facilitation, Accountable, Communications, Networking, Policies Contact Me: s••••••••@comcast.net 83••••••27

Experience

1. Chargeback Operations & Training - Fsd Team

   FIS

   Feb 2022 — Present · Houston, TX, US

   Provides mentoring and training by live shadowing during calls. Provides consumer data, e.g, identity and banking history, to member financial institutions in response to consumer’s application for banking services in accordance with rules and regulations, Consumer Reporting Agency (CRA)Visa/MasterCard regulations expert. Congress Financial Regulations Expert.Provides Training to new hire employees by shadowing and hand on experience. Responds to requests for consumer reports received by internet, voice response unit, fax, or mailProvides consumer disclosures following appropriate procedures and rules based on personal identifiers provided by consumer and in accordance with rules and regulationsCompiles consumer reports and ensures incorrect or nonmatching information is not disclosed to consumersServes as point of contact for consumers negatively impacted by information reported to financial institutionsTroubleshoots consumer’s problems, identifies root cause, and uses appropriate procedures, rules, and resources to resolve consumer disputes and issuesMeets performance standards, e.g, accuracy audits, phone monitor results, quality standards, and adherence to required timelinesMay handle escalated consumer phone calls and resolve issuesMay provide guidance, coaching, and mentoring to less experienced associatesOther related duties assigned as needed

Education

• Lone Star College

  Associates of Applied Science in Information Technology & Microsoft Networking, Information Technology