Shaun Viola

About Shaun Viola

With over a decade of experience leading operational excellence in healthcare, I specialize in transforming complex challenges into strategic opportunities for growth and innovation. My career at one of the nation’s top health organizations has centered on elevating Medicaid operations across multiple states, consistently driving improvements in quality, efficiency, and member outcomes.I thrive in dynamic, matrixed environments—bringing together cross-functional teams to implement large-scale initiatives and optimize processes. My approach blends strategic vision with hands-on leadership, empowering teams to achieve exceptional results while maintaining operational integrity and compliance.Key Highlights:13+ years advancing through leadership roles in Medicaid health plan operationsDeep expertise managing multi-state Medicaid programs with a focus on regulatory complianceProven track record of process optimization and quality improvementPassion for building collaborative partnerships and coaching high-performing teams

Experience

1. Chief Operating Officer

   UnitedHealth Group

   Mar 2021 — Present · Dallas, TX, US

Education

• Southeastern Louisiana University

  Bachelor's Degree

  2000 — 2011

• University of St. Thomas

  Health Care MBA , Health/Health Care Administration/Management

  2019 — 2021

Skills

• Streamlining Process
• Product Development
• Operations Problem Solving
• Sales Management
• Operations Management
• Marketing Strategy
• Streamlining Operations
• Project Management
• Crm
• Strategic Planning
• Management
• Team Building
• Medicade
• Customer Relationship Management (Crm)
• New Business Development
• Account Management
• Program Management
• Healthcare
• Business Development
• Leadership
• Business Process Improvement
• Team Leadership